Patient Engagement: Strategic Client Relationships

Large Rehabilitation Services Provider

  • Customer was looking for Digital PT First Solution to improve “Consumer experience” and grow “Direct to Employer” net patient capture
  • We Built an omni-channel, musculoskeletal care delivery solution​ with a scalable foundation and efficient workflows
  • Defined technological roadmap for rolling out to partner and non-partner PT clinics
  • Targeted enhanced patient experience, increased patient volume and faster access to care
  • Client could cater to Multiple go-to-market strategies & customer types

Leading Healthcare and Insurance Company

  • Enabled a global health care technology services group to improve their market presence, reaching over 2.5 million members via a new member portal
  • Partnered to achieve to $4.2 million increase in revenue and accelerating growth
  • Realized a 55% reduction in member call volumes
  • Identified key pains and prioritized improvements in member experience  resulting in greater retention and revenue growth

Leading National Health and Wellness Organization

  • Improved performance, stability, shopper experience, integration and satisfaction with their online sales portal for their Medicare offerings
  • Built a hybrid cloud/on-premises architecture and revamped user interface
  • Established an enhanced, uniform technical backbone with simple, frequent releases, lowered maintenance cost, and greatly improved shopper experience
  • Helped the client achieve a flawless AEP and a 50 percent increase in portal performance

Leading Provider of Healthcare Solutions

  • Enabled a leading health plan to enhance member experience for over 3 million members
  • Upgraded to an advanced member engagement platform
  • Migrated legacy functionality, adding leading-edge features and better access to healthcare data
  • Achieved member retention and client success