Accelerate your automation journey and gain unparelleled efficiency

Healthcare organizations need to deal with large amounts of routine, time-consuming processes such as patient registration, appointment setting, revenue cycle management, claims processing, compliance checks or report creation. Today, with the focus squarely on cost and efficiency, these organizations are increasingly looking at automating their routine processes.

Talk to an Expert
Login with LinkedIn or Google for a seamless experience
Enter your information
  • Yes, I would like CitiusTech to contact me based on the information provided above. Read our Privacy Policy for details on how your information may be used

CitiusTech's Robotic Process Automation (RPA) services are a quick and effective way for organizations to accelerate their automation programs, with minimal disruption to the business. By automating various tasks and sub-tasks associated with these back-office functions, CitiusTech helps organizations reduce turn-around time and scale up their operations. This can further enhance their ability to focus valuable time and resources on more crucial tasks like patient care/member engagement, creating a long-term competitive advantage for the organization.

CitiusTech RPA Practice
CitiusTech has built a strong and mature RPA practice, backed by a deep understanding of healthcare workflows and proven expertise across leading RPA tools. The CitiusTech RPA practice has a dedicated team of RPA experts, established partnerships with leading RPA technology providers, and libraries of Reusable Assets, Methods and Frameworks. Key services include:

  • RPA Consulting
  • RPA BOT Development & Deployment
  • RPA Managed Services


CitiusTech’s RPA Practice Overview


  • Development of outcome-driven automation strategy 
  • Assessment of key business process, including feasibility & complexities of automation
  • Design of BOT Human operational flows
  • ROI calculation to set realistic expectations
  • Publication of 'Automation Potential' report & roadmap of implementation


  • Development of attended, unattended & intelligent BOTs
  • Ensuring compliance to HIPAA regulations
  • Utilizing reusable components & frameworks
  • Leveraging strong control framework, QA, release-management processes and certified RPA professionals –  business analyst, solution architects & developers 


  • Automated deployment using CitiusTech's DevOps capabilities
  • Scheduling, profile creation and dynamic task allocations for BOTs
  • Process change orchestration and reprogramming BOTs in-line with updated processes and applications
  • Tracking BOT performance using KPI dashboards & reports


Cognitive RPA solutions by CitiusTech

CitiusTech has a well-established data science practice, which works with RPA practice to develop cognitive RPA as solutions to modern healthcare needs. CitiusTech’s Cognitive RPA solutions leverages Optical Character Recognition (OCR), Text Analytics, Natural Language Processing (NLP), Data Mining, Semantic technology and Machine Learning to improve the RPA experience, or use predictive analytics to enable bots to take intelligent decisions.

Cognitive RPA Applications

  • Analysis of patient condition to determine diagnosis
  • RPA with NLP to assist with member support processes (including automated replies for emails, chats and voice assistants)
  • RPA with ML to automate straight-through-acceptances of claims
  • AI-powered RPA bots for document extraction of structured and semi-structured data and handwritten notes
  • Gather and manage large volumes of claims-related data from multiple documents and systems
  • Setup a centralized governance and tracking environment to address mandatory compliance requirements for providers with dynamic templates to apply jurisdiction / compliance / claim-related rules