Building a Robust Telehealth Strategy

The Telehealth industry is at the cusp of a transformational shift that will revolutionize the way providers deliver healthcare services and engage with patients. Telehealth is now being adopted by healthcare organizations at scale, and is quickly becoming a key driver of improved patient outcomes, enhanced access to care and cost savings.

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Given the massive growth in telehealth adoption in recent times, it has become imperative for healthcare organizations to build a robust and sustainable telehealth infrastructure that integrates with existing clinical and operational workflows. CitiusTech’s Telehealth offering enables organizations to create a holistic telehealth strategy across the entire continuum of care:

  • Patient Engagement – triage and self-diagnosis chatbots, virtual care, patient reported outcomes, risk stratification etc. 
  • Care Co-ordination through remote patient monitoring, chronic disease management, adherence tracking, population health tracking etc. 
  • Embedded Intelligence by predicting adverse events, integration with IVR, virtual assistants, voice assistants etc.

 

COVID-19: Telehealth Impact and Adoption in the United States

  • CMS lifted restrictions on telehealth Medicare reimbursements allowing Medicare beneficiaries to receive in-home care. Services can be billed at same rate as an inpatient visit 
  • $500 million approved by Congress for expansion of telehealth services 
  • 49 states have waived requirements for granting of licenses to providers, allowing physicians to provide telehealth services to patients with established relationships
  • FDA has waived limitations on using digital health for treating psychiatric disorders
  • Face-to-face requirement for home dialysis visits has been waived
  • High deductible plans to provide telehealth services without counting them towards deductible

 

CitiusTech’s Telehealth Capabilities

  • Chatbots, voice-based assistants, virtual assistants for medication reminders, virtual triage, patient surveys etc.
  • Integrated voice response for surveys, alerts, educational content etc.
  • AR/VR services for patient & physician education 
  • Integration with home monitoring devices, wearables, Bluetooth enabled stethoscopes, smart pill dispensers etc.
  • mHealth apps, patient & provider engagement portals for gamification, goal tracking, adoption & adherence
  • IoMT based integration with medical devices
  • Remote device upgrades, Edge based computing 

 

  • Population risk stratification, predicting falls, readmissions, medications and therapy adherence tracking
  • Analytics driven intervention planning, real-time integration to nurse call centers 
   
  • 24x7 L1-L4 support 
  • Application & infrastructure health monitoring 
  • Compliance testing on industry standards (HIPAA, FDA, SOC) etc. 

 

 

Case Study

Cloud-Based Chatbot App for eHealth & Telemedicine

CitiusTech leveraged Microsoft Azure to develop intelligent chatbot application to enhance patient experience and automate care process.

 

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