APPLICATION DEPLOYMENT  >  Upgrade & Enhancements

Packaged software applications require constant upgrade and enhancements to keep up with changing user requirements, evolving administrative and clinical workflows, and evolving standards and regulatory requirements. For software application vendors, ease of upgrade to newer releases (or lack thereof) is a significant contributor to customer satisfaction as well as a pre-requisite for additional business from their clients.

Upgrades of existing applications to newer releases require a careful analysis and systematic execution of multiple interdependent steps. These include:

• Analysis and project planning of the base application upgrade
• Planning and design for migration of any customizations and custom application integration scripts
• Application workflow re-configuration and staging
• Testing and Issue Resolution
• Upgrade go-live, rollout and end user training

In partnership with leading software vendors, CitiusTech has developed methodologies and templates to minimize the time, effort and risks involved in upgrades of existing applications. With a right mix of onsite, web-based interactive and offsite technical help, CitiusTech has helped our clients achieve maximum benefits from application upgrades.

Please contact us to learn how CitiusTech can help you reengineer your upgrade process by using the right mix of onsite and offsite resources and significantly increase customer satisfaction, while reducing costs by 30-40%.