APPLICATION DEPLOYMENT  >  Maintenance & Technical Support

Supporting end users of software applications requires an in-depth technical knowledge of the application as well as the knowledge of the end user environment. CitiusTech maintenance team and technical support representatives (TSRs) are trained and experienced in the healthcare domain as well as specific healthcare technologies.

Citiustech provides a maintenance and support service for Products and Applications. A well-defined methodology and its communications infrastructure are utilized to provide both onsite and offshore maintenance service. The dedicated support team at CitiusTech can help your internal team in variety of maintenance and support activities including:

• Corrective maintenance (resolve application issues, data issues and incidental issues)
• Preventive maintenance (plan and implement actions based on past incidents, anticipation and feedback
• Application hosting and hardware maintenance
• Help desk and support for both technical and business users
• Application change request and modification management including bug analysis, resolution and patch releases
• Legacy product maintenance and upgrades
• Content updates (including web content)

Key benefits of our technical support services include:

• 365 x 24 x 7 support
• Support across telephone, email and live web-based channels
• Well defined SLAs for response time, first-time resolution, cost / ticket
• Services fully compliant with HIPAA
• Global delivery model to reduce support costs by 30-40%